Cancelation Policy:

• The Site will not issue any charges if the order has not been dispatched for delivery yet.
• You shall notify us in writing about cancelling your order on the same day of placing the order and before the order has been dispatched. (before the courier partner initially reaches out to you VIA SMS)
• UAE orders can still be cancelled free of charge on the same day or before the order has been collected by our courier partner company.
• International Orders for other GCC countries can be cancelled free of charge on the same day of the order being placed.
• Our courier will contact you to arrange the delivery. At this time, you shall inform them if you wish to cancel. Once delivery is confirmed, the order cannot be cancelled anymore. If a cancellation has been done after confirming delivery with the courier, we will process a refund and 10% administration charge will be deducted from the total invoice value in case of credit card payment. If you selected cash on delivery payment method and confirmed the delivery with the courier, you will have to pay delivery charge of AED15 to our courier partner company directly when they do delivery to you and return of the order at the same time (UAE) and for other GCC countries you will be notified of the delivery charge by the courier partner.